Frequently Asked Questions

What is your turnaround time for custom embroidery?

We aim to finish projects within two weeks of receiving your final artwork and blank selections. We are a tiny business, so we are frequently juggling the order of stitching to accommodate deadlines. If you need your custom embroidery sooner than two weeks, let us know and we will work with you to fit you earlier into the schedule. A rush fee may be applied.
What is the best way to reach you regarding a custom order?

Either use the contact form at the bottom of the "custom embroidery" page, or email us at shop.rollyhog@gmail.com
What is "digitizing/ set up" and why do I need to pay for it?

Digitizing a file for embroidery means programming your file so that it can be read by an embroidery machine. We meticulously trace every element of your artwork and tell the machine which directions to stitch, density, style of stitching, color, order of operations, and more! Once your item is hooped into the machine, we also then program which needle has what color thread on it and when for it to utilize those needles. There are no automatic programs that do this and we cannot drag and drop your artwork into a machine and have it automatically know how to read it... digitizing is a manual element of embroidery and is a true artform of its own!
Can I provide my own blank items for embroidery?

Yes, we do accept personal items to embroider onto. However, there are occasional mishaps in embroidery, including but not limited to: snags, imperfect stitching, crooked placement, oil drips, etc. When providing your own items, you will be required to acknowledge and accept the risk of potential for damaged items, and that we will not refund or reimburse for damaged items. We do have a variety of blank items available from our wholesaler for purchase as well, and using our wholesaler is our preference.
I've heard you mention that everything in the studio was recently lost in a fire. What happened?

In June of 2022, a lithium battery inside of a portable phone charger exploded. It was not plugged in and had not been used for two months. We have been told by several fire experts and specialists that "sometimes lithium batteries randomly catch on fire, and you were the sometimes". It took a full two years to finally get back up to speed, during which time we were working out of a living room and a storage pod, but we're better now and enjoying our new space!
Who designed your logo?

The legendary Derek Rudy. Check out his work at www.rudyillustrations.com